Last updated: 01 SEP 2025

We hope every ritual you receive feels like a gift. However, if something isn’t right, here’s how we can help:

Returns

• Due to the nature of skincare and bath products, we cannot accept returns for change of mind or opened products.

• If your order arrives damaged or incorrect, please contact us within 7 days of delivery at hello@orientalteabath.com.

Refunds & Replacements

• For damaged or incorrect items, we will offer a replacement or refund (including shipping, if applicable).

• Proof of purchase and photos may be required to process your claim.

• Refunds will be issued to your original payment method.

Exchanges

• We do not offer exchanges at this time.

Questions

For any issues, please reach out to us at hello@orientalteabath.com. We are here to assist with care.