Contact information

Thank you for shopping with Oriental Tea Bath! We aim to process and ship your order quickly so you can enjoy your products as soon as possible. Please read the details below about our shipping timelines, costs, and responsibilities.

1. Processing Times

  • Orders are typically processed within 1-2  business days] after payment is confirmed.
  • During busy periods, holidays, or sales events, processing times may be slightly longer.
  • You will receive a confirmation email once your order has been shipped.

2. Domestic Shipping (Australia)

  • We ship Australia-wide via Australia Post.
  • Standard shipping typically takes 3-5 business days depending on your location.
  • Express shipping options are available at checkout for faster delivery.
  • Shipping costs are calculated at checkout based on your order and location.

3. International Shipping

  • We currently ship to [list countries or “selected international destinations”].
  • Delivery times vary by destination, but generally range from 8-10 business days.
  • Customers are responsible for any customs duties, taxes, or import fees charged by their country.

4. Free Shipping

  • We offer free standard shipping on orders within Australia.
  • International free shipping may be available for orders over [X AUD] (check promotions at checkout).

5. Tracking Your Order

  • All orders come with tracking information, which will be emailed to you once your order has shipped.
  • Please allow up to 24–48 hours for tracking information to update after dispatch.

6. Delays & Liability

  • Delivery times are estimates only and not guaranteed.
  • We are not responsible for delays caused by carriers, customs, or events outside our control.
  • Once your order has been handed to the shipping carrier, risk of loss passes to you.

7. Incorrect Addresses & Failed Deliveries

  • Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • If an order is returned to us due to an incorrect address or failure to collect, reshipping fees may apply.

8. Missing or Damaged Items

  • If your order arrives damaged, incomplete, or does not arrive within the estimated timeframe, please contact us at hello@orientalteabath.com within 14 days of delivery so we can assist.

9. Contact Us

If you have any questions about shipping, please contact us:

ORIENTAL TEA BATH
Email: hello@orientalteabath.com
Business Address: PO 48 Keilor 3036 VIC